Account & Data Deletion

Application: WildSeen (com.helson.wildseen) | Developer: Zijian Zhao (Helson) | Last Updated: October 18, 2026

You are in full control of your WildSeen account and personal data. This page explains how to permanently delete your WildSeen account and all associated cloud data—either instantly from inside the mobile app or by submitting an email deletion request—as well as how to delete individual photos or posts without closing your account.

Method 1: Instant In-App Account Deletion (Recommended)

You can permanently delete your account and erase all associated cloud data immediately from within the WildSeen app on iOS or Android:

Open the WildSeen app and make sure you are signed in to your account.
Tap the Profile tab in the bottom navigation bar, then tap Settings.
Under the Account section, tap Delete account.
Type DELETE in the confirmation field and tap Delete account permanently.

Your account and cloud data are permanently erased immediately upon completion of Step 4.

Method 2: Request Account Deletion via Email (Without the App)

If you have already uninstalled WildSeen or cannot access the app, you can request permanent account and data deletion by emailing our support team:

Send Email To: [email protected]
Subject Line: WildSeen Account Deletion Request
Required Information: Please send the request from the email address registered to your WildSeen account (or include the email address associated with your Email, Sign in with Apple, or Google Sign-In account) so we can verify account ownership.

We process verified email deletion requests within 7 business days (and in all cases within 30 days of receipt) and will send you a confirmation email once deletion is complete.

Send Deletion Request Email

What Data Is Deleted vs. Retained

When your WildSeen account is deleted, the following actions take place across our databases and cloud storage:

Data Category	Deletion Action & Timeline
Account Credentials & Profile (Email, User ID, password hash, OAuth links, nickname, avatar, achievements, titles)	Permanently Deleted Immediately from our authentication system, database, and cloud object storage.
Personal Species Collection & Observations (Species records, observation dates, GPS locations, notes)	Permanently Deleted Immediately from our cloud database and removed from your signed-in device session.
Cloud-Backed Observation Photos (Standard and original-quality photos stored in Cloud Backup)	Permanently Deleted Immediately from our S3-compatible cloud object storage buckets.
Community Content ("Discoveries") (Published discovery posts, photos, captions, comments, likes, and bookmarks)	Permanently Deleted Immediately from the public Discoveries feed and cloud storage.
Subscription & Billing Records (App Store / Google Play / RevenueCat transaction receipts)	Personal account identifiers are unlinked. Non-identifiable transaction records are retained by Apple, Google, and RevenueCat only as required for statutory tax, accounting, and fraud-prevention compliance.

Important Note About Active WildSeen+ Subscriptions: Deleting your WildSeen account does not automatically cancel an active auto-renewing subscription billed by Apple or Google. If you have an active WildSeen+ subscription, please also cancel auto-renewal in your Apple App Store (Settings → [Your Name] → Subscriptions) or Google Play Store (Profile → Payments & subscriptions → Subscriptions) settings to avoid future charges.

Deleting Specific Data Without Deleting Your Account

If you wish to keep your WildSeen account active while removing specific photos, observations, or public posts, you can do so directly in the app at any time:

Delete an Observation or Species: Open the Collection tab → select a species → open the observation → tap the menu (•••) → select Delete observation (or select Remove from My Species in species options).
Delete a Cloud Photo Backup Copy Only: Open Profile → Cloud Backup → select a backed-up photo → tap Delete cloud copy (this removes the cloud copy while keeping your local copy on the device).
Delete a Public Community Discovery or Comment: Open Profile → My Discoveries (or locate your post in Discover) → tap the menu (•••) → tap Delete discovery. You can also delete any comment you posted inside a discovery's comment sheet.
Delete Guest Mode Local Data: If you use WildSeen in Guest Mode without signing in, all data is stored locally on your device. Uninstalling the WildSeen app or clearing app storage in your device settings removes all local Guest Mode data.

Questions or Assistance

If you need any assistance with account deletion or data privacy, please contact us at [email protected].